Explanation of payment failure of Credit card (6)

2024-01-29

Explanation of payment failure of Credit card (6)

 

Code Message Further action
20000 Success N/A
40004 API that does not exist N/A
40000 Illegal parameter [] N/A
40013 Abnormal parameters (cannot be read) N/A
40005 Unsupported request method N/A
40015 Unsupported media type N/A
50000 Unknown exception Human intervention is usually needed. It is recommended that you contact the technical support team to troubleshoot the issue.
50001 Merchant was not found It is recommended that you contact the technical support team to troubleshoot the issue.
50002 Repeated order transactions! N/A
50003 The query condition cannot be empty! (Order number or start and end time, both cannot be empty at the same time) Please ensure that the request parameters meet the requirements.
50005 The cumulative refund amount cannot be greater than the transaction amount! N/A
50006 The source transaction does not support online refunds! It is recommended that you contact the technical support team to troubleshoot the issue.
50007 The time range of transaction inquiry cannot exceed ninety days! N/A
50008 The initiating transaction ip is not in the configured whitelist! Human intervention is usually needed. It is recommended that you contact the technical support team to troubleshoot the issue.
50012 Repurchase initiation failed, contract information verification failed! It is recommended that you contact the technical support team to troubleshoot the issue.
50015 Online refund failed, this transaction does not support the initiation of a refund! N/A
50016 Online refund failed, there are unapproved orders! Please wait for the refund review to complete.
50017 Online refund failed, the source transaction was unsuccessful! N/A
50018 Non-existent transaction order! Check if the transaction ID or source transaction ID in the request is correct.
50020 Forced refund failed, the channel does not support online refund! It is recommended that you contact the technical support team to troubleshoot the issue.
50021 Failed to cancel the refund request, the refund has been processed and cannot be canceled! N/A
50023 Card number cannot be empty! Please ensure that the request parameters meet the requirements.
50028 Invalid product format Please ensure that the request parameters meet the requirements.
50029 Card year/month is invalid Check if the card info in the request is correct.
50031 Card expired card Check if the card info in the request is correct.
50032 Invalid card number Check if the card info in the request is correct.
50033 Unsupported currency Check if the currency in the request is correct.
50034 Invalid transaction type Please ensure that the request parameters meet the requirements.
50035 Invalid transaction amount Check if the amount in the request is correct.
50036 Incorrect card information Please ensure that the request parameters meet the requirements.
50037 Merchant not enabled It is recommended that you contact the technical support team to troubleshoot the issue.
50045 Transaction Website is invalid Check if the website in the request is correct.
50047 Refund transaction must go through the designated interface for refund! Please use the refund interface for refund transactions.
50048 Invalid productType! Please ensure that the request parameters meet the requirements.
50049 Invalid subProductType! Please ensure that the request parameters meet the requirements.
50070 Subscription contract unavailable The subscription contract has been closed or cancelled, please create a new subscription.
50071 Subscription contract expired The subscription contract has expired, please create a new subscription.
50072 Subscription frequency is illegal The frequency of repurchase does not match the subscription contract information, please confirm the repurchase frequency.
50073 Subscription contract param can not be null Please ensure that the request parameters meet the requirements.
50074 Transaction number does not match merchant number N/A
50090 Subscription failed! Merchant customer number cannot be empty! Please ensure that the request parameters meet the requirements.
50091 Repurchase failed! The contract number or token cannot be empty! Please ensure that the request parameters meet the requirements.
50092 Transaction failed Human intervention is usually needed. It is recommended that you contact the technical support team to troubleshoot the issue.
50120 billingInformation cannot be empty or email and country cannot be empty Please ensure that the request parameters meet the requirements.
50121 risk3dsStrategy is EXTERNAL, mpiInfo not be null Please check the risk3dsStrategy.
50201 Account is disabled or does not exist! Please contact the operation personnel to confirm the merchant account status.
50204 Appid is invalid! Please contact the operation personnel to confirm the app id status.
53001 Invalid 3DS service The 3DS service is faulty. Please contact technical support.
53002 3DS permission is not available The 3DS service is usually faulty at the issuer or acquirer . Please contact technical support.
53003 No such issuer There is a problem with the credit card number, for example, the credit card BIN doesn't match the range of any issuer in the acquirer's list.
53004 Timeout A timeout occurred between the acquirer and the issuer. Please try again.
54001 Invalid transaction This code is generated by the issuer when no specific decline reason/code is returned.
54002 Invalid merchant Typically, this does not indicate any general issue with the merchant This decline reason is usually the result of an issue regarding an internal standard.
54003 Duplicate transmission. Indicates that a transaction was sent twice. Please modify it and try again.
54004 Payment failed. Generic error, an error caused by a failed transaction.
54005 Common decline Common error, unknown error.
54006 Invalid request parameter value. Please ensure that the request parameters meet the requirements.
55001 3DS Authentication failure 3DS verification failed.
55002 Invalid billing information Some information in the billing information is unavailable. Please check and try again.
55003 Decline for CVV2 failure Failure due to CVV input error, please cardholder check it and retry.
55004 Incorrect PIN or PIN missing This error is due to a PIN problem, and may indicate that the card is being blocked due to a security issue, such as exceeding the limit of PIN entry attempts at a point of sale.
55005 Lost card or Stolen card This error code is returned when the card is listed as lost or stolen on the issuer's side.
55006 High risk Failed transactions due to risk control.
55007 Exceeds withdrawal frequency limit The transaction amount or count exceeds the permitted frequency for this card or account.
55008 Strong customer authentication requried. This error means that stronger customer authentication is required.
55009 Invalid amount or currency conversion field overflow This error code is the result of an issue with the transaction amount or currency. This code may be triggered as a result of the currency or financial reasons such as insufficient funds.
55010 Refer to card issuer Please refers to the card issuer. It is possible that such transactions could be authorized with voice AuthCode.
55011 Card Authentication failed This error is the card information verification failure, please the cardholder check the card information and try again.
55012 Card not effective Invalid card, please the cardholder check the card information and try again.
55013 Card processing is forbidden Forbidden card, please the cardholder check the card information and try again.
55014 No credit account This usually indicates that there is an issue with the account connected to the credit card, for example, the account is expired, cancelled, or does not exist.
55015 No checking account This usually indicates that there is an issue with the account connected to the credit card, for example, the account is expired, cancelled, or does not exist.
55016 No savings account This usually indicates that there is an issue with the account connected to the credit card, for example, the account is expired, cancelled, or does not exist.
55017 Missing or invalid CardData data Missing or invalid CardData data, please the cardholder check the card information and try again.
55018 Expired card or expiration date is missing The credit card is no longer valid or expiration date is missing. It is also possible that the expiration date does not match the card details.
55019 Do not honor The most common and general issuer decline code. This code is generated by the issuer when no specific decline reason/code is returned.
55020 Retain Card Retain Card, please the cardholder check the card information and try again.
55021 Restricted card Restricted card, please the cardholder check the card information and try again.
55022 Rejected by customer N/A
55023 Custom Fraud Screen Filter. N/A
55024 Suspected fraud The transaction is suspected to be fraudulent.
55025 Transaction not permitted to cardholder The issuer did not allow this transaction against this card based on internal reasons, such as the transaction originated from a specifically restricted industry or country.
55026 Insufficient funds The credit card holder lacks sufficient funds to complete the transaction.
55027 Transaction failed trying again later. Please try again.
55028 Soft Decline – Authentication is Advised. User error - general cause - please try again.
55029 Cardholder withdrawal frequency limit User error - general cause - please try again.
55030 Invalid issuing account N/A
55031 Abnormal issuing account N/A
55032 Invalid Card Number User error - incorrect card number.
55033 Cryptographic failure User error - incorrect password.
55034 Unsupported card type, please contact support. Please contact support.
55035 Decline by route. Please contact support.
55036 Filter error, please contact support. Please contact support.
55044 The order is closed. N/A
55045 Exceed Refund window. N/A
55046 Closed Account N/A
55047 User confirmation failed (Shopify) User error - User failed to confirm transaction on Shopify

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