1st International Workshop on Cognitive Service Analytics (CSA 2017)

Service management has been increasingly challenging for IT enterprises that create, deploy, and maintain services and infrastructure for a variety of customers and produce data at a large volume and velocity. At any given point, these enterprises need to know a myriad of information regarding the status, risk/compliance, business objectives, and operational health of the services involved. Further, business goal alignment and customer experience need to be prioritized and, accordingly, managed in an agile and optimized manner. To do so, enterprises are constantly seeking novel technologies and solutions in cognitive platforms, advanced analytics and learning, and interactive frameworks. With the proliferation of cloud computing, microservice architectures and IoT data fabrics, the enterprises face new challenges in operating their business with increased efficiency, reduced cost, faster time-to-market, and enhanced customer experience. For example, enterprises such as Amazon and Google can create, deploy and market new features/capabilities multiple times within the same day.