International Conference on Service Science (ICSS) is an annual academic event initiated by IBM and directed by the Advisory and Steering Committee on Serviceology in China, and is also one of the top events of service science community in China. ICSS features a unique mix of academic, industrial, and cross-discipline topics, and provides a platform for the presentation and exchange of research results and practical experiences as well as education development on serviceology. ICSS also aims at bridging the perspectives of researchers and the needs of practitioners. The speakers in the conference include many of the leading service science experts from both academia and service industries around the world.

The previous thirteen ICSS events were successfully held at Beijing (2008 and 2009), Hangzhou (2010), Taipei (2011), Shanghai (2012), Shenzhen (2013), Wuxi (2014), Weihai (2015), Chongqing (2016), Xiamen (2017), Shanghai (2018), Tianjin (2019) and Xining (2020, online). Over 120 experts around the world attended each of the ICSS conferences. Following this trend, ICSS 2021 will be held in Xi’an, the capital of Shaanxi province, which is one of the most beautiful cities of mainland China with lush green parks, natural scenic lakes, small mountains, historical buildings and monuments, and relics.

The CCF 14th International Conference on Service Science (CCF ICSS 2021) aims to bring together scholars and students, researchers and managers of serviceology related areas and industries for intellectual exchanges, research cooperation, education and professional development. CCF ICSS 2021 will offer keynote speeches and several research topics, for inviting presentations of theoretical research findings and case study in service science and its related fields, and also offers excellent networking opportunities to participants, with a wonderful taste of local culture in Xi’an

Sponsor Type:1; 9; 9


Honorary Chair
Junliang Chen, Beijing University of Post and Telecommunications, China
Xiaofei Xu, Harbin Institute of Technology, China
General Chair
Quan Wang, Xidian University, China
Jianwei Yin, Zhejiang University, China
Program Chair
Qingshan Li, Xidian University, China
Jiangtao Cui, Xidian University, China
Zhongjie Wang, Harbin Institute of Technology, China
Organization Chair
Shangguang Wang, Beijing University of Post and Telecommunications, China
Yueshen Xu, Xidian University, China
Publication Chair
Panel Chair
Shuiguang Deng, Zhejiang University, China
Xuanzhe Liu, Peking University, China


Call for paper

Important date

Abstract submission deadline

Submission Topics

CCF ICSS 2021 research track seeks original, unpublished research papers reporting substantive new work in various aspects of services science, management, engineering, and technology. Research papers must properly cite related work and clearly indicate their contributions to the field of serviceology and related fields. All topics relevant to serviceology are of interest, but the conference program committee particularly encourages submissions in the following categories:

1. Intelligent and cognitive technologies for services
2. Service science theory
3. Service management, operation and optimization models, theories and algorithms
4. Service innovation and design methodologies
5. Software service engineering, crowdsourcing, open source, and DevOps
6. Big data, big services, crossover services, and Internet of Services
7. Cloud services, IoT services, and edge services
8. Blockchain-inspired new services computing paradigms
9. Service industry practices


Author Guidelines and Templates
Each paper will be rigorously reviewed by three members of the program committee based on relevance to ICSS, significance, originality, technical soundness and clarity of presentation. All submissions must be original work and must not have been published elsewhere and must not be currently under consideration by any other conferences or journals.

The long paper of submission is limited to 8 pages (double column) and the short paper of submission is limited to 6 pages (double column).

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Important Date
  • Conference Date

    May 14



    May 16


  • Mar 19 2021

    Abstract Submission Deadline

Sponsored By
IEEE Computer Society
Xidian University
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