The 14th International Conference on Service Systems and Service Management (ICSSSM17)

• Track 1–Theory and Principle of Service Sciences

Service concepts and strategies, quality assurance, performance metrics.     

• Track 2–Service System Design, Operations, and Management

Service system and network design, service process engineering/reengineering, service planning and scheduling, service management based on emergency, modeling and analysis of service systems.     

• Track 3–Supply Chain Management for Service

Supply chain planning, value delivery, supply chain management based on emergency, supply chain cluster, transportation management systems, return logistics, supplier relationship management, logistics visibility and control, procurement.     

• Track 4–Service Marketing and Financial Management

Demand forecasting, customer relationship management, public relations, customer behavior, satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk management, revenue management.     

• Track 5–Specific Industrial Service Management

Information service, tourism and hotel management, public service, hospital, finance and insurance service, sports service, exhibitions.     

• Track 6–Service Information Technology and Decision Making

Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support systems, artificial intelligence, RFID technology and applications, data warehousing and data mining, systems integration.     

• Track 7–Service Empirical Studies and Case Studies

Education, public service, transportation, telecommunication, maintenance, finance/ insurance/real estate, distribution/retail, tourism, after-sales service, service for social, economic, and cultural events (e.g., exhibitions, sports, festivals).     

• Track 8-Management of healthcare services

Operation management of healthcare systems, new healthcare service organizations and their operation, healthcare information technology, healthcare resource planning, healthcare data analytics, human resource in healthcare systems.     

• Track 9–Electronic business new models and strategies

Internet finance, cloud computing and big data for e-business/e- service, open innovations for e-business/e-service, online to offline marketing, information sharing in e- business/e-service environment, distribution channels and product variety of e-business/e-service, e-logistics management     

• Track 10–Data analytics and service management 

Big data computing and application, data analytics, data mining, predictive analytics, knowledge discovery, classification, risk detection for service management.