Workshop 9: The workshop of the optimization on service touch point

Level

Advanced Training

Speaker

Nor Chen, Service Design Research Consultant & Founder, Poseidon Service Design.

Language

Chinese

Time

Thursday June 9th, 2017, 9:00-12:00 am

Background Information

In the past, when we talk about user research, we always focused on user behaves of using electronic products. In other word, we only talk about the service on electronic devices. This workshop not only focuses on the service on electronic devices, but also other service in service process. Participants will understand what other services may be occurred before or after users use electronic product. After this workshop, participants will know how to think more when they design UI, and find out what users really need.

Outline

• To know what data researcher should collect from the service field.

• To find out touch point from data.

• To know the main activity at touch point.

• To learn how to give new interaction at touch point via brainstorming.

• To give a better service Process.

Participants will learn

• Concept of Service Design.

• How to analyze and apply touch point.

• How to interactive with other participant.

• How to run a workable workshop.

Targeted Audiences

• Researcher or employee of UX or IxD, who willing to join the field of service design.

• Manager or company owner who willing to run a service design project next year.